Payment Policy
This Payment Policy governs all financial transactions conducted through LootNight.com ("LootNight," "we," "us," or "our"), a platform operated by XYZ AI Limited, a company duly registered in England and Wales under registration number 16273763, with its registered office located at Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN. By initiating a purchase on our Service, you signify your acceptance of the terms detailed in this Payment Policy, which operates in conjunction with our Terms of Use and Privacy Policy. These documents collectively establish the framework for your engagement with our platform, ensuring transparency and mutual understanding regarding payment-related matters. Our goal is to facilitate a secure and straightforward purchasing experience for in-game skins, and this policy outlines the procedures, conditions, and obligations that apply to every transaction.
We accept payments through Visa and MasterCard, processed securely via trusted third-party payment providers. These established methods ensure that your financial data is handled with industry-standard security protocols, minimizing risks during transactions.
At present, we do not support additional payment options such as PayPal, cryptocurrency, bank transfers, or other alternative methods. This limitation allows us to maintain a streamlined and reliable payment process, focusing on widely accessible card-based solutions that align with our operational capabilities and user preferences.
Currency
We are committed to providing a flexible and transparent purchasing experience by offering transactions in three widely recognized currencies: Euros (EUR), British Pounds (GBP), and United States Dollars (USD). This multi-currency approach reflects our dedication to accommodating users across diverse regions, ensuring a consistent and predictable pricing structure tailored to your preferred currency. Upon accessing the Service, you may select your currency of choice - EUR, GBP, or USD, at the point of purchase, allowing you to engage with our platform in a manner that aligns with your financial preferences and local economic context.
Prices displayed on LootNight.com are presented in the currency you select and are final, encompassing all applicable taxes, such as Value Added Tax (VAT) for UK and EEA users, unless we explicitly indicate otherwise prior to checkout. This comprehensive pricing model is designed to provide full visibility of the total cost before you complete your transaction, eliminating the risk of unexpected adjustments or hidden charges during the payment process.
By supporting EUR, GBP, and USD, we aim to enhance accessibility and convenience, ensuring that whether you’re purchasing in-game skins for Counter-Strike 2, DOTA 2, or Team Fortress 2, the cost is clear and predictable in your chosen currency, fostering trust and simplicity in every transaction.
Fees
We do not impose additional fees, commissions, or surcharges on purchases made through the Service, ensuring that the price you see is the price you pay. However, please be aware that your payment provider may apply its own charges, such as currency conversion fees if your account is in a different currency, or standard transaction fees, which fall outside our control. You are solely responsible for understanding and covering these potential costs, and we recommend reviewing your provider’s terms to anticipate any such deductions.
Payment Processing and Delivery
At LootNight.com, we prioritize a streamlined and efficient payment and delivery process to ensure you receive your in-game skins promptly and securely. This section outlines the procedures governing payment processing, Item delivery, and the handling of failed payment attempts, reflecting our commitment to operational excellence and user satisfaction.
Payment Processing.
Payments submitted through LootNight.com, processed via our trusted third-party providers, they are generally completed instantaneously upon submission, enabling swift confirmation and the immediate initiation of delivery for your purchased in-game skins ('Items') to your linked Steam Inventory. This rapid processing is designed to minimize wait times and enhance your gaming experience by ensuring quick access to your Items. However, to accommodate potential delays stemming from payment verification, system synchronization, or unforeseen technical challenges, we reserve the right to extend the confirmation period up to a maximum of 24 hours. This additional timeframe allows us to thoroughly review and resolve any irregularities, such as discrepancies in payment data or temporary processor latency, while upholding the efficiency and reliability of our service.
We aim to balance speed with accuracy, ensuring that your transaction progresses smoothly and that delivery commences without unnecessary setbacks.
Item Delivery.
The delivery of your purchased Items to your Steam Inventory is contingent upon receiving successful payment confirmation from our third-party payment processor, a critical step that ensures transactional integrity before fulfillment begins. Once confirmation is secured, we initiate the transfer process, targeting completion within 24 hours under normal operating conditions. In instances where delays exceed this 24-hour window, due to technical difficulties such as server malfunctions on our end, disruptions in Steam’s infrastructure, or glitches within the payment processing system, we will proactively notify you via the email address tied to your LootNight account. This communication will provide a clear update on the status of your delivery, including the nature of the delay and an estimated timeline for resolution, keeping you fully informed and engaged throughout the process. Our goal is to maintain transparency and ensure that any interruptions are addressed promptly, allowing you to enjoy your skins for Counter-Strike 2, DOTA 2, or Team Fortress 2 as soon as practicable.
Failed Payments.
In the event a payment attempt fails (e.g., due to a declined card or insufficient funds), the order will be canceled, and no Items will be delivered.
You will need to reinitiate the purchase using a valid payment method, ensuring all details are accurate to avoid further interruptions.
Eligibility for Refunds.
Refunds are available under specific, clearly defined circumstances to ensure fairness and compliance with legal standards:
Technical Issues: You qualify for a refund if a technical issue with a purchased Item (e.g., non-delivery to your Steam Inventory) prevents its use, and we are unable to resolve the problem within 5 Business Days (Monday-Friday, excluding UK public holidays) following your notification to us. This timeframe allows us sufficient opportunity to investigate and rectify the issue.
Unauthorized Charges: If you promptly report unauthorized transactions linked to your account and our investigation verifies they were not initiated by you, a full refund will be issued for those charges, protecting you from fraudulent activity.
Payment Errors: Refunds will be provided for overcharges or duplicate billing caused by a verifiable error on our part, provided you supply evidence such as order confirmations or bank statements to substantiate the claim.
Order Cancellation by Us: Should we cancel an order due to a delivery failure beyond your control (e.g., a prolonged Steam service outage), we will issue a full refund without delay, ensuring you are not penalized for external disruptions.
Consumer Rights (UK/EEA): For users in the UK or European Economic Area (EEA), consumer protection laws grant you the right to request a refund within 14 calendar days of Item delivery without stating a reason, provided you notify us promptly as outlined in Section ''Refund Process''. This reflects our adherence to statutory obligations in these regions.
Non-Refundable Cases.
Refunds will not be granted in the following situations:
Items that are delivered as described and function correctly within your Steam Inventory, meeting the specifications outlined at purchase;
Orders for which no payment was made or that you did not purchase, as these do not constitute valid transactions;
Issues arising from user errors, such as linking an incorrect Steam account or dissatisfaction with an Item’s appearance or utility, which are not attributable to our Service.
Refund Process.
To initiate a refund request, please email lootassist@lootnight.com with your full name, order number, and a detailed explanation of the reason for your request.
This information enables us to efficiently locate and assess your case.
We will review your submission within 10 Business Days and communicate the outcome to you via email, providing clarity on whether your request is approved or denied, along with any relevant reasoning.
If approved, refunds will be processed back to your original payment method within 15 Business Days. However, depending on your payment provider’s policies, delays of up to 30 days may occur, over which we have no control. You will be informed if such delays are anticipated.
Proof and Cooperation.
To facilitate a swift resolution, you may be required to submit supporting evidence, such as screenshots of error messages or transaction IDs, to validate your refund claim.
Failure to provide requested documentation or cooperate with our investigation may result in the denial of your request, as we rely on this information to ensure accuracy and fairness in our decision-making process.
Chargebacks and Fraud
Chargeback Disputes.
If you initiate a chargeback with your payment provider to contest a transaction, we reserve the right to take appropriate action to protect our interests:
We may contest the chargeback through the payment processor, submitting evidence such as your acceptance of our Terms of Use and records verifying the transaction’s legitimacy, to demonstrate its validity.
Should the chargeback proceed unjustly, we may pursue available legal avenues to recover the disputed funds and any associated costs, ensuring a balanced resolution that safeguards our business while respecting your rights.
Fraud Prevention.
We actively monitor all transactions for signs of suspicious activity, such as the use of stolen payment methods or irregular purchase patterns. Confirmed attempts at fraud will result in immediate termination of the associated account, and we may report such incidents to relevant authorities to uphold legal and ethical standards.
Resolution Encouragement.
To avoid unnecessary escalation, we strongly encourage you to contact us directly at lootassist@lootnight.com to address any payment concerns prior to initiating a chargeback. This collaborative approach allows us to investigate and resolve issues efficiently, often more quickly than third-party dispute processes, fostering a mutually beneficial outcome.
Billing Information
We do not collect or retain billing information beyond the minimum required by our third-party payment processors to complete your transaction. You bear the responsibility of providing accurate and up-to-date payment details, such as card numbers and expiration dates, to ensure successful processing.
Any errors in this information may delay or prevent order fulfillment, and we are not liable for resulting issues.
Dispute Resolution
Any disputes arising from payments under this Policy are governed by the laws of England and Wales, providing a consistent legal framework for resolution.
Exclusive jurisdiction rests with the courts of England and Wales, as stipulated in our Terms of Use, ensuring that any formal proceedings occur within this established venue.
We encourage an informal resolution process as a first step, please reach out to us at lootassist@lootnight.com with details of your concern. We aim to respond within 30 days, seeking to address disputes amicably before they escalate to legal action.
Changes to This Payment Policy
We reserve the right to update this Payment Policy at our discretion to reflect changes in our practices, legal requirements, or operational needs. Any revisions will be posted on this page, accompanied by an updated "Last Updated" date for your reference.
Your continued use of the Service following such updates signifies your acceptance of the revised terms, ensuring that you remain bound by the most current policy in effect at the time of your transactions.
Contact Us
For inquiries, refund requests, or assistance with payment-related matters, please contact us at:
Email: lootassist@lootnight.com
Address: Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN
We are committed to providing timely support and encourage you to reach out with any questions or issues you encounter during your experience with LootNight.com.
Payment Methods
We accept payments through Visa and MasterCard, processed securely via trusted third-party payment providers. These established methods ensure that your financial data is handled with industry-standard security protocols, minimizing risks during transactions.
At present, we do not support additional payment options such as PayPal, cryptocurrency, bank transfers, or other alternative methods. This limitation allows us to maintain a streamlined and reliable payment process, focusing on widely accessible card-based solutions that align with our operational capabilities and user preferences.
Currency
We are committed to providing a flexible and transparent purchasing experience by offering transactions in three widely recognized currencies: Euros (EUR), British Pounds (GBP), and United States Dollars (USD). This multi-currency approach reflects our dedication to accommodating users across diverse regions, ensuring a consistent and predictable pricing structure tailored to your preferred currency. Upon accessing the Service, you may select your currency of choice - EUR, GBP, or USD, at the point of purchase, allowing you to engage with our platform in a manner that aligns with your financial preferences and local economic context.
Prices displayed on LootNight.com are presented in the currency you select and are final, encompassing all applicable taxes, such as Value Added Tax (VAT) for UK and EEA users, unless we explicitly indicate otherwise prior to checkout. This comprehensive pricing model is designed to provide full visibility of the total cost before you complete your transaction, eliminating the risk of unexpected adjustments or hidden charges during the payment process.
By supporting EUR, GBP, and USD, we aim to enhance accessibility and convenience, ensuring that whether you’re purchasing in-game skins for Counter-Strike 2, DOTA 2, or Team Fortress 2, the cost is clear and predictable in your chosen currency, fostering trust and simplicity in every transaction.
Fees
We do not impose additional fees, commissions, or surcharges on purchases made through the Service, ensuring that the price you see is the price you pay. However, please be aware that your payment provider may apply its own charges, such as currency conversion fees if your account is in a different currency, or standard transaction fees, which fall outside our control. You are solely responsible for understanding and covering these potential costs, and we recommend reviewing your provider’s terms to anticipate any such deductions.
Payment Processing and Delivery
At LootNight.com, we prioritize a streamlined and efficient payment and delivery process to ensure you receive your in-game skins promptly and securely. This section outlines the procedures governing payment processing, Item delivery, and the handling of failed payment attempts, reflecting our commitment to operational excellence and user satisfaction.
Payment Processing.
Payments submitted through LootNight.com, processed via our trusted third-party providers, they are generally completed instantaneously upon submission, enabling swift confirmation and the immediate initiation of delivery for your purchased in-game skins ('Items') to your linked Steam Inventory. This rapid processing is designed to minimize wait times and enhance your gaming experience by ensuring quick access to your Items. However, to accommodate potential delays stemming from payment verification, system synchronization, or unforeseen technical challenges, we reserve the right to extend the confirmation period up to a maximum of 24 hours. This additional timeframe allows us to thoroughly review and resolve any irregularities, such as discrepancies in payment data or temporary processor latency, while upholding the efficiency and reliability of our service.
We aim to balance speed with accuracy, ensuring that your transaction progresses smoothly and that delivery commences without unnecessary setbacks.
Item Delivery.
The delivery of your purchased Items to your Steam Inventory is contingent upon receiving successful payment confirmation from our third-party payment processor, a critical step that ensures transactional integrity before fulfillment begins. Once confirmation is secured, we initiate the transfer process, targeting completion within 24 hours under normal operating conditions. In instances where delays exceed this 24-hour window, due to technical difficulties such as server malfunctions on our end, disruptions in Steam’s infrastructure, or glitches within the payment processing system, we will proactively notify you via the email address tied to your LootNight account. This communication will provide a clear update on the status of your delivery, including the nature of the delay and an estimated timeline for resolution, keeping you fully informed and engaged throughout the process. Our goal is to maintain transparency and ensure that any interruptions are addressed promptly, allowing you to enjoy your skins for Counter-Strike 2, DOTA 2, or Team Fortress 2 as soon as practicable.
Failed Payments.
In the event a payment attempt fails (e.g., due to a declined card or insufficient funds), the order will be canceled, and no Items will be delivered.
You will need to reinitiate the purchase using a valid payment method, ensuring all details are accurate to avoid further interruptions.
Refund Policy
Eligibility for Refunds.
Refunds are available under specific, clearly defined circumstances to ensure fairness and compliance with legal standards:
Technical Issues: You qualify for a refund if a technical issue with a purchased Item (e.g., non-delivery to your Steam Inventory) prevents its use, and we are unable to resolve the problem within 5 Business Days (Monday-Friday, excluding UK public holidays) following your notification to us. This timeframe allows us sufficient opportunity to investigate and rectify the issue.
Unauthorized Charges: If you promptly report unauthorized transactions linked to your account and our investigation verifies they were not initiated by you, a full refund will be issued for those charges, protecting you from fraudulent activity.
Payment Errors: Refunds will be provided for overcharges or duplicate billing caused by a verifiable error on our part, provided you supply evidence such as order confirmations or bank statements to substantiate the claim.
Order Cancellation by Us: Should we cancel an order due to a delivery failure beyond your control (e.g., a prolonged Steam service outage), we will issue a full refund without delay, ensuring you are not penalized for external disruptions.
Consumer Rights (UK/EEA): For users in the UK or European Economic Area (EEA), consumer protection laws grant you the right to request a refund within 14 calendar days of Item delivery without stating a reason, provided you notify us promptly as outlined in Section ''Refund Process''. This reflects our adherence to statutory obligations in these regions.
Non-Refundable Cases.
Refunds will not be granted in the following situations:
Items that are delivered as described and function correctly within your Steam Inventory, meeting the specifications outlined at purchase;
Orders for which no payment was made or that you did not purchase, as these do not constitute valid transactions;
Issues arising from user errors, such as linking an incorrect Steam account or dissatisfaction with an Item’s appearance or utility, which are not attributable to our Service.
Refund Process.
To initiate a refund request, please email lootassist@lootnight.com with your full name, order number, and a detailed explanation of the reason for your request.
This information enables us to efficiently locate and assess your case.
We will review your submission within 10 Business Days and communicate the outcome to you via email, providing clarity on whether your request is approved or denied, along with any relevant reasoning.
If approved, refunds will be processed back to your original payment method within 15 Business Days. However, depending on your payment provider’s policies, delays of up to 30 days may occur, over which we have no control. You will be informed if such delays are anticipated.
Proof and Cooperation.
To facilitate a swift resolution, you may be required to submit supporting evidence, such as screenshots of error messages or transaction IDs, to validate your refund claim.
Failure to provide requested documentation or cooperate with our investigation may result in the denial of your request, as we rely on this information to ensure accuracy and fairness in our decision-making process.
Chargebacks and Fraud
Chargeback Disputes.
If you initiate a chargeback with your payment provider to contest a transaction, we reserve the right to take appropriate action to protect our interests:
We may contest the chargeback through the payment processor, submitting evidence such as your acceptance of our Terms of Use and records verifying the transaction’s legitimacy, to demonstrate its validity.
Should the chargeback proceed unjustly, we may pursue available legal avenues to recover the disputed funds and any associated costs, ensuring a balanced resolution that safeguards our business while respecting your rights.
Fraud Prevention.
We actively monitor all transactions for signs of suspicious activity, such as the use of stolen payment methods or irregular purchase patterns. Confirmed attempts at fraud will result in immediate termination of the associated account, and we may report such incidents to relevant authorities to uphold legal and ethical standards.
Resolution Encouragement.
To avoid unnecessary escalation, we strongly encourage you to contact us directly at lootassist@lootnight.com to address any payment concerns prior to initiating a chargeback. This collaborative approach allows us to investigate and resolve issues efficiently, often more quickly than third-party dispute processes, fostering a mutually beneficial outcome.
Billing Information
We do not collect or retain billing information beyond the minimum required by our third-party payment processors to complete your transaction. You bear the responsibility of providing accurate and up-to-date payment details, such as card numbers and expiration dates, to ensure successful processing.
Any errors in this information may delay or prevent order fulfillment, and we are not liable for resulting issues.
Dispute Resolution
Any disputes arising from payments under this Policy are governed by the laws of England and Wales, providing a consistent legal framework for resolution.
Exclusive jurisdiction rests with the courts of England and Wales, as stipulated in our Terms of Use, ensuring that any formal proceedings occur within this established venue.
We encourage an informal resolution process as a first step, please reach out to us at lootassist@lootnight.com with details of your concern. We aim to respond within 30 days, seeking to address disputes amicably before they escalate to legal action.
Changes to This Payment Policy
We reserve the right to update this Payment Policy at our discretion to reflect changes in our practices, legal requirements, or operational needs. Any revisions will be posted on this page, accompanied by an updated "Last Updated" date for your reference.
Your continued use of the Service following such updates signifies your acceptance of the revised terms, ensuring that you remain bound by the most current policy in effect at the time of your transactions.
Contact Us
For inquiries, refund requests, or assistance with payment-related matters, please contact us at:
Email: lootassist@lootnight.com
Address: Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN
We are committed to providing timely support and encourage you to reach out with any questions or issues you encounter during your experience with LootNight.com.